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Sequencing Digital Success

 

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Conversational AI platform

Digital services are a key success factor in industry today. To offer customers a seamless digital experience and make internal processes more efficient, our customer is focusing on building a central conversational AI platform. This creates synergies in technology, data, and organization and forms the basis for innovative AI solutions such as chatbots for product information, coding support, and customer service.

Industry / Customer

Electrical engineering and automation industry


Initial situation / Challenge

The customer's strategic goal is to expand its physical product portfolio to include digital services. The development of a central conversational AI platform will contribute to the achievement of these strategic goals. The conversational AI platform is intended to create synergies in technologies, data, and organizational processes in order to efficiently develop and operate AI-based solutions such as product, coding, or customer service chat bots. This should result in a better digital customer experience, increased efficiency, and, in general, deeper integration into customer processes.


Consulting objectives

After a joint analysis of the initial situation, the greatest need for support was identified in the introduction of agile organizational structures, the definition of the product roadmap, and AI architectures. The consulting services aimed to define suitable organizational structures and technical architectures in order to achieve the project goals in the best possible way.


Consulting services

Our consulting assignment covered both technical and organizational aspects:

  • Architecture & security: Consulting on platform architecture and integration of security tools
  • Agile enablement: Introduction of an agile approach with clear processes, roles, and responsibilities, as well as support in the change process from classic to agile project and product management
  • Alignment & workshops: Conducting joint workshops to develop requirements and concrete deliverables

Results / Added value

Just a few weeks after the project started, a prototype was completed and tested together with customers. The structures introduced were successfully accepted and led to a measurable improvement in development processes and transparency.


Lessons learned

Digital transformation affects not only technologies, but also mindsets. The shift from classic project thinking to agile methods was a key success factor. This was accompanied by workshops, training sessions, and exchange formats to promote acceptance and understanding.
 

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